ROBOPAC HAS GLOBAL PRESENCE WITH A WIDESPREAD NETWORK OF TECHNICIANS.
WE WILL NOT ONLY KEEP YOUR MACHINES WORKING, BUT WE’LL ENSURE THEIR OPTIMUM PERFORMANCE, TO INCREASE YOUR LINES’ PRODUCTIVITY.
On site support includes different activities, including a diagnostic visit and report, audits, scheduled maintenance, overhauls, upgrade installation and emergency intervention to fix any issues.
on site
assistance
Robopac provides a comprehensive and professional after sales service assuring worldwide assistance and maintenance. From the moment of purchase, the customer is assisted at all stages of the service by technicians and commercial consultants with a high level of competence and professionalism.
Robopac guarantees access to effective and immediate service, minimizing downtime of your machines, thanks to the following services:
– Video assistance and remote service
– An efficient spare parts program
– Upgrades
– Specialized courses on use and maintenance

DIAGNOSTIC VISIT &
REPORTS
The audit of equipment will include a check on performance, as well as wear and tear on parts and on any other issues reported.
This service is extremely important, since our customers can learn about the condition of their equipment, and plan the purchase of spare parts as well as further interventions required.

PROGRAMMED
MAINTENANCE
Robopac technician’s maintenance activities are scheduled according to the information supplied during the inspection visits. After the visit and the report being approved by the customer, we will then plan and scheduled a series of services to carry out in order to obtain the maximum efficiency of the machine.