Robopac offers their customers 24/7 telephone support service to ensure the best qualified support within an agreed response time, 24 hours a day, 7 days a week, worldwide.
With your previous authorization, Robopac technical specialists will provide real time remote support to the operator working on the machine, in order to detect the nature of the failure as quickly as possible, limiting or, if possible, avoiding on-site interventions.
INNOVATION AND CONNECTION AT THE CUSTOMER’S SERVICE
Rconnect, a technologically advanced monitoring system that combines innovation and connection, allowing complete control of the operation of the machines and total support for the end user.
BENEFITS:
With augmented reality technologies, remote connections and Rconnect, we are able to offer remote support through our internal structure of Help Desk technicians. A high quality level of service is a primary objective for us.
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