to improve your machines

BOOST YOUR MACHINE’S LIFECYCLE. AS AN ORIGINAL MACHINE

MANUFACTURER, WE KNOW EXACTLY WHAT YOUR PRODUCTION LINE NEEDS TO GIVE CONSTANT OPTIMAL RESULTS.

Our skilled engineers analyze and test any part before on time delivery. Because we understand that a premium service plays a crucial part in your business performance.

ROBOPAC SPARE PARTS

ONE OF THE MAIN OBJECTIVE OF ROBOPAC IS TO QUICKLY SUPPLY THE SPARE PARTS REQUESTED BY CUSTOMERS.

Trained, motivated staff and a dedicated automatic warehouse containing over 20,000 different spare parts make it possible to achieve an excellent level of service.

In addition to the warehouse at the main plant, Robopac customers can rely on the presence of spare part warehouses in each branch. Moreover, spare parts are also available at the Dealers’ premises with whom, upon their request, the most suitable and consistent composition of spare part stock inventory is defined.

Besides a quick delivery of the requested spare parts, Robopac guarantees to its customers, thanks to a remarkable digitalization of the related services, such as the online purchasing portal “MYROBOPAC”, the spare parts catalog of every single machine present on line, the photographic packing list, the maximum easiness in finding the right information, the possibility of receiving orders at any time (24/7), the exact control of the contents and a constant traceability of every shipment made.

Mybook:

my robopac new feature

A new and important implementation characterizes the design of MyRobopac, the Aetna Group portal dedicated to Service for Robopac Solutions in the Systems, Packers and Palletizers segments.

MyBook is the new MyRobopac feature that allows you to locate and order the necessary spare parts directly from our online catalogue. The new digital interface features an interactive manual with selectable sections that link directly to the product photo and its reference code.

Detailed information on products, availability and costs, full visibility of sales conditions, the possibility of checking the status of orders and monitoring the activity history: all just a click away, now even easier thanks to the Interactive MyBook function.

FIRST MAINTENANCE KIT

PREVENTION IS THE BEST STRATEGY, FOR THIS REASON ROBOPAC OFFERS A READY KIT, USEFUL WHEN YOU MAY NEED TO REPLACE SOME WORN OUT PARTS PROMPTLY.

The great experience of Robopac staff allows us to define and suggest to the customer the most suitable kit of spare parts for a prompt intervention on each purchased machine.

The kit is available at any time, both when purchasing the machine and afterwards.

You can contact us by e-mail to ask for the “First Maintenance Kit”

upgrades and retrofits

For better and always timely Customer Service, Robopac pays a lot of attention to the development of technical and functional updates, that the customer can add to the machines already purchased, in order to have them at the maximum of their efficiency and productivity always.

If the customer has new needs, that arise after the purchase of a machine, they are given the maximum consideration by Robopac Customer Service with the purpose of offering new solutions which are able to satisfy any requirements that have arisen after the purchase of a machine.